Frequently asked questions

Leave enough clear indoor space for the selected equipment, a screen where included, singers, and nearby power. If your space is tight, send us the room details or a photo before booking and we can help you choose the right package.

Outdoor events need a dry, covered location and a safe power source. Tell us about the setting before booking so we can confirm whether the setup is suitable.

KaraokeBox provides the equipment rental and setup service described with your package. A dedicated event host is not included unless it is agreed with us separately in writing.

Enter your postal code in checkout for an initial delivery quote, then confirm your full address for the exact fee before you continue to secure payment. Service availability depends on the package and delivery distance.

We coordinate the delivery and pickup windows in advance. Keep a clear, dry setup area and accessible power available. We will contact you closer to a confirmed event to finalize delivery details.

Contact KaraokeBox as soon as possible at (647) 499-8551. We will troubleshoot with you and work toward a practical remedy based on the situation and equipment availability.

More than 14 days before the rental date: refund less a 10% processing fee. Between 2 and 14 days: 50% refund. Less than 48 hours: non-refundable. Please provide cancellation notice in writing.

Submitting checkout sends a booking request and payment authorization. KaraokeBox reviews the request manually. Your booking is confirmed only after we send you a confirmation.